Employers

Korean Bilingual Resource - For Pooling

col-narrow-left   

Job ID:

9399

Location:

Manila, NCR 

Language(s):

Korean
col-narrow-right   

Job Views:

295

Zip Code:

1100

Employment Type:

Full time

Posted:

11.13.2017
col-wide   

Specialization:

Customer Support: Call Center

Job Description:

General Description:
 
The identified candidate will provide customer service support to clients.
 
Roles and Responsibilities:
  • The Customer Service Representative’s main objective is to provide top of the line customer service in resolving issues fast and accurate manner. CSR’s provide support through email (non-voice) and eventually through Inbound Calls
  • Provide assistance to customers and solve their cases
  • Analyze customer issues and provide solutions according to the account procedures and guidelines
  • Provide customer care when necessary
  • Keep updated knowledge of account’s policies and products
  • Maintain adequate proficiency in products and platforms supported
  • Read and ensure understanding of new or actualized policies, procedures, and products
  • Communicate with the supervisor, team members and other teams regarding problems, solutions, and trends
  • Keep account information confidential, protect it from unauthorized use, ensure it remains in Account area only (use of pen-drives, removable drives, printed material, and other means of storing and distributing information is strictly prohibited
  • To perform any other tasks, duties, or services requested by his/her immediate superior
  • Candidate must be willing to work on a night shift
Company Info
TELUS International Philippines, Inc.
Manila, NCR, Philippines

Company Profile