Employers

Konnichiwa! We're hiring for Japanese Bilingual Resource! (Morning Shift)

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Job ID:

9398

Location:

Manila, NCR 

Language(s):

Japanese
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Job Views:

216

Zip Code:

1100

Employment Type:

Full time

Posted:

11.13.2017
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Job Description:

The company is known for its products of the same name, which are activity trackers, wireless-enabled wearable devices that measure data such as the number of steps walked, quality of sleep, and other personal metrics.

Job Requirements:

The Customer Service Representative’s main objective is to provide top of the line customer service in resolving issues fast and accurate manner. CSR’s provide support through email (non-voice) and eventually through Inbound Calls.

 

1. Provide assistance to customers and solve their cases

  • Analyze customer issues and provide solutions according to the account procedures and guidelines
  • Provide customer care when necessary

2. Keep updated knowledge of account’s policies and products

  • Maintain adequate proficiency in products and platforms supported
  • Read and ensure understanding of new or actualized policies, procedures and products
  • Communicate with the supervisor, team members and other teams regarding problems, solutions and trends
  • Keep account information confidential, protect it from unauthorized use, ensure it remains in Account area only (use of pen-drives, removable drives, printed material, and other means of storing and distributing information is strictly prohibited

3. To perform any other tasks, duties, or services requested by his/her immediate superior

You can also send your updated resume to my e-mail address tricia.teodosio@telusinternational.com

Company Info
TELUS International Philippines, Inc.
Manila, NCR, Philippines

Company Profile