Employers

English-Mandarin CSR

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Job ID:

10562

Location:

Taguig, NCR 

Language(s):

Chinese-Mandarin

Salary:

$1,400.00 per month
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Job Views:

1512

Employment Type:

Full time

Posted:

03.25.2019
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Specialization:

Customer Support: Call Center, Technical Customer Service

Job Description:

Job Responsibilities:
  • Attends to customers’ needs by answering product and service related queries
  • Provides product overview and information about other services and offerings
  • Suggesting information about other products and services
  • Opens customer accounts by recording account information
  • Maintains customer records by updating account information
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

 

Job Requirements:

Minimum Qualifications:
  • Candidate must possess at least a High School Diploma, Vocational Diploma / Short Course Certificate, Bachelor's/College Degree , any field.
  • Required skill(s): Call Center, Bilingual, Mandarin, Customer Service, English-Mandarin
  • At least 1 year(s) of working experience in the related field is required for this position
  • Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent
  • Can speak and write fluently and confidently in traditional Mandarin
  • Good English communication skills (able to communicate effectively)
  • Able to follow verbal and written instructions
  • Typing speed of 35 WPM (words per minute)
  • Good Attention to details

Working Conditions:
  • Applicants must be willing to work in BGC,Taguig
  • Must be willing to work on shifting schedules (day, mid and night shift)
  • Must be willing to work on weekends and holidays
Company Info
Ubiquity Global Services
Taguig, NCR, Philippines

Company Profile