Employers

NORWEGIAN | POLISH SERVICE DESK

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Job ID:

10517

Location:

Makati, NCR 

Language(s):

Norwegian, Polish
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Job Views:

453

Posted:

02.11.2019
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Job Description:

RESPONSIBILITIES:
 Resolve issues utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning
skills, and a high level of individual judgment to ensure outcomes of customer satisfaction.
 Receive and respond to user inquiries and requests via telephone, email, case tracking system professionally
and with speed, accuracy and proficiency.
 To work in partnership with local management, colleagues and clients at all levels to ensure requests are
resolved to the satisfaction of the customer.
 Produce quality work and results.
 Ensure fast and accurate turnaround of work.
 Solve problems using agreed upon procedures as well as proper escalation process.
 Develop a comprehensive understanding and mastery of all tools.
 Remain updated on products, policy, procedure and other important operational issues.
 To come in on time and on scheduled shift and adhere to breaks as assigned by staff manager.
 Follow rest day schedule as assigned.
 Advice staff manager of planned leaves as stated in the Handbook.
 Maintain quality standards in accordance with agreed metrics.
 Ensure that all quality deficiencies are corrected in a timely manner for activities in your function.
 To submit necessary service delivery reports.
 Ensure feedback is given to staff manager if potential issues are detected.
 Ensure feedback is given to staff manager if process improvement measures can be implemented.
 Ensure attendance at planned meetings.

Job Requirements:

Proficient in written and verbal communication in the English language as well as required language.(Norwegian and Polish)
At least a Vocational Diploma, Short Course Certificate Undergraduate, or Bachelor's/College Degree in any
field.
Willing to work in Taguig,Philippines

Salary: 90k-105k

Send CV: jpdencom@gmail.com

 
Company Info
Dencom Consultancy & Manpower Services
Makati, NCR, Philippines

Company Profile